Frequently asked questions

Almoosa hospitals operate 24/7 for emergency cases and inpatient care.
For more information, please visit our website or call 920022920.

We are in Al-Ahsa Governorate, Kingdom of Saudi Arabia, and we have a network of hospitals, specialized centers, and primary care clinics.

You can contact us via number 920022920 or via email: [email protected]
We also provide live chat support on our website.

We offer a comprehensive package of medical services, including: primary care, specialty clinics, rehabilitation services, extended care, surgery, radiology, pharmacy, and emergency services.

Yes, we recommend booking an appointment in advance, especially for consultations and diagnostic services, to reduce waiting time.
But in emergency and urgent care cases, an appointment is not required.

Almoosa Health features world-class medical services, international accreditations (such as Magnet and CARF), and advanced technologies (such as robotic surgery and telemedicine).
We also provide specialized centers for the heart, nerves, and bones, in addition to home care services and a strategic location that is easily accessible.

Yes, we have an integrated team that includes: call center, case management, inpatient and outpatient clinic managers, emergency manager, and shift manager available 24 hours a day, to provide fast and comprehensive care to international patients.

Among the most notable accreditations:

• Joint Commission International (JCI)

• Magnet Recognition for nursing excellence

• CARF Accreditation for Rehabilitation

• HIMSS Stage 7 for Health Information Technology

• LEED Platinum certification for sustainability

• HACCP food safety certification

• CAP accreditation for laboratories

• Accreditation by the Saudi Authority as an academic teaching hospital

Yes, most of our doctors have qualifications and training from prestigious medical institutions around the world, which ensures the provision of health care according to the best international standards.

Yes, we provide customized services and facilities, including: specialized medical consultations, assistance with travel and accommodation arrangements, and comprehensive medical and administrative support to ensure a comfortable and smooth experience.

You can book your appointment via our website, mobile application, or by calling the unified number 920022920.
We also allow booking via social media platforms such as WhatsApp, X platform (formerly Twitter), and Facebook.

Yes, you can reschedule or cancel the appointment through the website, application, or via the unified number.

Some specialties require a referral from a general practitioner, while appointments can be booked directly for other specialties.
It is preferable to contact us to confirm the requirements for the desired specialization.

We recommend arriving at the hospital 15 to 20 minutes before your appointment, in order to complete any necessary procedures or documents.

Please bring:

• Identity card or passport

• Insurance card (if available)

• Previous medical records

• Results of relevant tests or x-rays
  If the consultation is virtual, the medical tourism team will guide you through the required procedures.

Yes, we offer the “Second Medical Opinion” service remotely via our virtual platform.
Contact the medical tourism team to start your request.

Yes, a virtual consultation can be booked before coming, to discuss the medical condition and evaluate the treatment plan.
Counseling can also be continued for up to 14 days after the first interview.

It depends on the type of surgical procedure.

• Complete blood test (CBC)

• Electrocardiogram (ECG)
  The medical team will determine the rest of the tests based on your condition.

The length of stay depends on the type of medical procedure.
Some operations may take only hours, while complex operations require a stay of multiple days.
The doctor will determine the most appropriate duration according to the recovery plan.

Yes, we offer customized treatment plans based on each patient's condition and medical history, and the team works closely with patients to provide the best care possible.

Yes, we offer same-day consultation appointments depending on the specialty and availability of the doctor.
We recommend contacting in advance to arrange an appointment and confirm availability.

Yes, of course.
They can be submitted on paper when you come in or sent digitally before your appointment.

Yes, our team provides travel support services, such as checking flight availability and helping patients choose suitable hotels among our contracted hotels.
We also provide transportation service from the airport to the hospital and vice versa.

Yes, we have partnerships with distinguished hotels to provide comfortable accommodation for patients and their families, including:

• InterContinental Al Ahsa Hotel

• Hotel place

• Braira Al Ahsa Hotel

Yes, we provide convenient transportation services within Al-Ahsa, in addition to transportation service to and from Dammam and Al-Ahsa airports for the patient and his companions.

Yes, we offer a VIP Concierge service that includes:

• Schedule appointments

• Priority in service

• Private accommodation

• Personal follow-up throughout the treatment period to ensure a unique and comfortable experience

Yes, we coordinate with specialists to organize internal activities such as:

• Group breakfast sessions in the gardens

• Tea parties

• Mobile library

We also have a partnership with a local travel agency to organize tours within Al-Ahsa, especially for long-stay patients.

You can access your medical records easily through the official Almoosa application, or by visiting the medical records office within the hospital.

Yes, you can request a copy of the examination results through the electronic application or by personally attending the medical records office.

The time depends on the type of examination:

• Some results are released on the same day

• While other tests may take longer depending on their nature

Yes, we adhere to the highest standards of privacy and confidentiality.
Patient records are handled according to strict policies and are only viewed by the competent and authorized medical team.

Yes, we provide translated medical reports upon request, to facilitate your communication with healthcare providers in your country.

Yes, you can obtain a summary of your medical history through the Medical Records Office to submit to relevant authorities such as insurance companies or other hospitals.

In emergency situations, please call 997, or go immediately to the emergency department at Almoosa Hospitals.

Yes, Almoosa Hospital has one of the largest and most important emergency departments in the region, serving more than 150,000 patients annually.
The department is classified as:

• Level 1 trauma

• Heart center

• Comprehensive stroke center

You can communicate via the extension number 1021, or through the Almoosa Health application and use the “RRT” option to communicate with the medical team immediately.

Yes, this can be done in two ways:

• By calling the call center

• Or through the Almoosa application and choose the “RRT” option.

The urgent care unit treats non-emergency cases such as:

• Gastrointestinal or respiratory infections

• Minor viral diseases

• Minor cuts and scratches

• Uncomplicated fractures

• Change bandages

The emergency department deals with critical cases such as:

• Heart attacks

• Emergency injuries

• Strokes

• Births

• Acute respiratory disorders

Yes, we have a dedicated Community Rapid Response Team (RRT) for international patients, consisting of:

• Emergency doctor

• Emergency nurse

• Paramedic

• In addition to the support team as needed

Yes, we are committed to providing urgent and emergency care in all cases that threaten life or vital organs, regardless of insurance.

Yes, there is an in-house pharmacy on every floor of Almoosa Hospitals, in addition to an out-patient pharmacy that provides:

• Prescription medications

• Over-the-counter (OTC) medications

• Cosmetics and health care

• Various pharmaceutical products

Yes, we offer a service to refill prescriptions electronically through the Almoosa application.
All you have to do is choose the visit that requires refilling, and we will notify you when the medicine is ready for pickup or delivery.

Yes, home delivery service is available within a certain range.
Please contact the pharmacy team to verify delivery eligibility and expected duration.

You can contact the pharmacy directly or use the online drug inquiry system.
Pharmacists can also help you suggest suitable alternatives if the required medication is not available.

Yes, a team of pharmacists is available to provide medication consultations for either:

• Directly inside the pharmacy

• Or virtually via WhatsApp service
  They can provide advice about dosages, interactions, side effects, and safe administration of medication.

Yes, many medications are available that do not require a prescription.
As for prescribed medications, a valid prescription from a licensed physician must be presented.

It depends on the type of medication and your country's regulations.
Please contact the pharmacy team to assist you with related procedures and policies.

Yes, we provide home health care services under the supervision of Almoosa Specialist Hospital, which include:

• Medical follow-up

• Nursing services

• Care for the elderly or people with disabilities

Yes, this service is available within the Kingdom, and it must be coordinated in advance with the home care team to ensure readiness.

Almoosa Hospitals pharmacies operate 24 hours a day, 7 days a week, including weekends and holidays.

If you feel any abnormal symptoms:

1. Immediately stop taking the medicine

2. Contact your doctor or health care provider

3. In severe cases, seek emergency medical help
   You can also consult one of our pharmacists available to provide the necessary guidance on how to deal with side effects.

We offer a comprehensive range of rehabilitation programs including:

• Physical therapy

• Occupational therapy

• Speech therapy

• Treatment of sleep disorders

• Hyperbaric oxygen therapy

• Respiratory therapy

• Orthotics and prosthetics services

You can book through:

• Almoosa Health Application

• Contact Almoosa Rehabilitation Hospital on 920022920
  If you have a medical request, our team will contact you after obtaining approval to schedule the appropriate appointment.

Yes, we offer post-surgical rehabilitation programs whether:

• For inpatients

• Or outpatients

• Or through home care services

Yes, virtual consultations can be booked to evaluate the condition and provide the appropriate treatment plan through our electronic platform.

Yes, some rehabilitation services are provided within the scope of home health care in coordination with hotels or residences for international patients.

Yes, but the patient must be inside the Kingdom of Saudi Arabia and coordination must be made with the medical tourism program to provide this service.

If an emergency arises after your return, you can:

• Contact Almoosa Hospital to obtain a remote medical consultation

• Or request a referral to a specialized medical center in your country
  We can also help you with follow-up services to ensure the stability of your condition after the end of the treatment period in the Kingdom.

Yes, we provide mental health services through a specialized team that provides:

• Inpatient care for patients in need of accommodation

• And external consultations for cases that do not require an overnight stay

We are keen to provide the necessary support for a wide range of psychological and behavioral disorders.