As a dear hospital patient: You and your honorable family members have the right to exercise the following rights while receiving service at the hospital:

Informed consent

Giving your written consent in advance before you undergo any surgery, endoscopy, anesthesia, blood transfusion and its components, or any other procedures that require that procedure.

You have the right to obtain all the information you need before giving your consent to a proposed procedure or treatment. This information should include the benefits, available alternatives and potential risks (if any) of the procedure or transaction.

Participation in decision making

You have the right to have the medical team participate in making health decisions related to your condition (whether you or someone on your behalf).

Privacy and confidentiality

You have the right to maintain the privacy of your treatment and the confidentiality of all your data.

Choose a treating physician

Choosing the treating physician (depends on availability) in addition to the right to object to the treating physician after giving convincing reasons for this request.

In addition, you can choose between face-to-face consultation or virtual consultation through the Al Mousa Health application.

Right of refusal

You have the right to refuse treatment (if you wish to do so). You must then be informed of the health consequences of such refusal and accordingly you will sign a declaration prepared for this purpose and leave the hospital.

You have the right to refuse to be examined or follow up on the details of your treatment by anyone who is not directly responsible for your treatment.

Protection from attacks

You have the right to be protected from physical, verbal, and psychological attacks.

Organ donation

You have the right to receive information that supports your choice to donate organs and other tissues. This information includes the potential benefits and risks, and this is done through the Saudi Organ Donation Society.

Understanding rights

You have the right to fully understand and exercise all your rights, as you will receive a written copy of these rights from the reception - the registration office - the nursing staff - and if you cannot understand them for any reason, you can contact the Patient Relations Office to provide you with assistance.

Equality and respect

Obtaining equal medical care that takes into account and respects the patient’s personal beliefs and values, from all hospital employees without any discrimination, in accordance with the laws and regulations of the hospital and the Kingdom.

Complete medical care

Obtain full medical attention in order to reach an appropriate medical diagnosis, to treat your medical condition or injury.

Emergency care

You have the right to receive immediate emergency care whenever needed without delay.

Knowledge of the medical team

You have the right to know the identity of the treating physician and the medical team following your case.

Medical information

Obtaining complete information in a simple way and in understandable language through the treating physician, once your disease is diagnosed, regarding the proposed treatment regimen, any changes that may occur in your health condition and the reason for those changes, alternative treatments, the probability of success or failure of treatment, the advantages and risks of treatment (if any), expected problems during treatment and the expected results if treatment is neglected.

Translation service

You have the right to have an interpreter (if available) if language is a barrier to understanding the details of the comprehensive medical care provided to you.

General approval

You have the right to give general consent for hospital treatment in writing by you or your family as soon as you enter the hospital.

Facilities

According to hospital policies and procedures and depending on your health condition, you are entitled to have a family member, guardian or care partner as a companion (if necessary). However, due to some medical reasons, certain units will not allow this, such as the intensive care unit;

Transfer to another treatment center

In the event that you need to be transferred to another treatment center, you have the right to obtain a comprehensive explanation of the reasons and all obligations resulting from that (financially and administratively, if any), and to determine the alternative options for you. Then the hospital administration will arrange all procedures related to obtaining the approval of the alternative treatment center to receive the referred patient before commencing the transfer process.

Submit complaints

You have the right (if you wish) to make a complaint through the Patient Relations Office without any fear that the level of service and care you receive may be affected.

You also have the right, whether you are a hospital resident or a visitor to outpatient clinics, to contact the Patient Relations Office to submit your complaint or suggestion about the service provided and to deliver it to the relevant authorities.

View the medical file

You have the right to view your medical file under the supervision of the treating physician or a member of the medical staff, in accordance with the hospital’s rules and regulations, through the Patient Relations Office.

Pain management

Respecting your right to evaluate, treat, and relieve any pain you feel through recognized therapeutic methods, in addition to giving you all information regarding the treatment and management of pain.

Caring for dying patients

The hospital is committed to treating terminally ill or dying patients with dignity, including respect for the exceptional needs of them and their families.

Financial transparency

We provide you with an accurate estimate of the cost of treatment before you begin, so you can make informed decisions about your health care.

• We check your health insurance coverage and provide you with clear information about what your insurance covers and what it does not cover
• We are committed to answering all inquiries regarding the treatment bill, regardless of who will pay it
• We provide you with a dedicated team to answer all your questions about invoices and payments

Get reports

You have the right to request a medical report and a copy of the tests through the Medical Records Department (if you wish) without any fees for the first time, after which the prescribed fees will be collected by the hospital.