Frequently asked questions
Frequently asked questions
General questions
What are the working hours of Al Moosa Hospitals?
Al Moosa hospitals operate 24/7 for emergency cases and inpatient care.
For more information, please visit our website or call 920022920.
Where are Al Moosa Hospitals located?
We are in Al-Ahsa Governorate, Kingdom of Saudi Arabia, and we have a network of hospitals, specialized centers, and primary care clinics.
How can I contact Al Mousa Hospital?
You can contact us via number 920022920 or via email: [email protected]
We also provide live chat support on our website.
What services does Almoosa Health provide?
We offer a comprehensive package of medical services, including: primary care, specialty clinics, rehabilitation services, extended care, surgery, radiology, pharmacy, and emergency services.
Do I need an appointment?
Yes, we recommend booking an appointment in advance, especially for consultations and diagnostic services, to reduce waiting time.
But in emergency and urgent care cases, an appointment is not required.
What distinguishes Almoosa Health for international patients?
Al Mousa Health features world-class medical services, international accreditations (such as Magnet and CARF), and advanced technologies (such as robotic surgery and telemedicine).
We also provide specialized centers for the heart, nerves, and bones, in addition to home care services and a strategic location that is easily accessible.
Is there a dedicated team for international patients?
Yes, we have an integrated team that includes: call center, case management, inpatient and outpatient clinic managers, emergency manager, and shift manager available 24 hours a day, to provide fast and comprehensive care to international patients.
What international accreditations has Almoosa Health obtained?
Among the most notable accreditations:
Joint Commission International (JCI)
Magnet accreditation for excellence in nursing
CARF Accreditation for Rehabilitation
HIMSS Stage 7 for Health Information Technology
LEED Gold certification for sustainability
HACCP food safety certification
CAP accreditation for laboratories
Accreditation by the Saudi Authority as an academic teaching hospital
Do your doctors have international certificates?
Yes, most of our doctors have qualifications and training from prestigious medical institutions around the world, which ensures the provision of health care according to the best international standards.
Are there special facilities for international patients?
Yes, we provide customized services and facilities, including: specialized medical consultations, assistance with travel and accommodation arrangements, and comprehensive medical and administrative support to ensure a comfortable and smooth experience.
Medical appointments and consultations
How can I book an appointment?
You can book your appointment via our website, mobile application, or by calling the unified number 920022920.
We also allow booking via social media platforms such as WhatsApp, X platform (formerly Twitter), and Facebook.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel the appointment through the website, application, or via the unified number.
Do I need a referral to see a specialist?
Some specialties require a referral from a general practitioner, while appointments can be booked directly for other specialties.
It is preferable to contact us to confirm the requirements for the desired specialization.
When should I arrive for my appointment?
We recommend arriving at the hospital 15 to 20 minutes before your appointment, in order to complete any necessary procedures or documents.
What documents should I bring for my first visit?
Please bring:
Identity card or passport
Insurance card (if available)
Previous medical records
Results of relevant tests or x-rays
If the consultation is virtual, the medical tourism team will guide you through the required procedures.
Can I get a second medical opinion remotely?
Yes, we offer the “Second Medical Opinion” service remotely via our virtual platform.
Contact the medical tourism team to start your request.
Can I get a virtual consultation before traveling?
Yes, a virtual consultation can be booked before coming, to discuss the medical condition and evaluate the treatment plan.
Counseling can also be continued for up to 14 days after the first interview.
What tests are required before the operation?
It depends on the type of surgical procedure.
Complete blood test (CBC)
Electrocardiogram (ECG)
The medical team will determine the rest of the tests based on your condition.
How long should I plan to stay?
The length of stay depends on the type of medical procedure.
Some operations may take only hours, while complex operations require a stay of multiple days.
The doctor will determine the most appropriate duration according to the recovery plan.
Do you offer customized treatment plans for international patients?
Yes, we offer customized treatment plans based on each patient's condition and medical history, and the team works closely with patients to provide the best care possible.
Are same day consultations available?
Yes, we offer same-day consultation appointments depending on the specialty and availability of the doctor.
We recommend contacting in advance to arrange an appointment and confirm availability.
Can I bring my medical records from my country?
Yes, of course.
They can be submitted on paper when you come in or sent digitally before your appointment.
Travel and accommodation
Is there assistance for travel and accommodation?
Yes, our team provides travel support services, such as checking flight availability and helping patients choose suitable hotels among our contracted hotels.
We also provide transportation service from the airport to the hospital and vice versa.
Do you have partnerships with specific hotels?
Yes, we have partnerships with distinguished hotels to provide comfortable accommodation for patients and their families, including:
InterContinental Al Ahsa Hotel
Hotel place
Braira Al Ahsa Hotel
Do you provide assistance to family members accompanying the patient?
Yes, we provide convenient transportation services within Al-Ahsa, in addition to transportation service to and from Dammam and Al-Ahsa airports for the patient and his companions.
Is there a VIP concierge service?
Yes, we offer a VIP Concierge service that includes:
Schedule appointments
Priority in service
Private accommodation
Personal follow-up throughout the treatment period to ensure a unique and comfortable experience
Are there recreational or health facilities for long-stay patients?
Yes, we coordinate with specialists to organize internal activities such as:
Group breakfast sessions in the gardens
Tea parties
Mobile library
We also have a partnership with a local travel agency to organize tours within Al-Ahsa, especially for long-stay patients.
Costs, insurance, and billing
How can I access my medical records?
You can access your medical records easily through the official Al Mousa application, or by visiting the medical records office within the hospital.
Can I request copies of my test results?
Yes, you can request a copy of the examination results through the electronic application or by personally attending the medical records office.
How long does it take to receive lab or imaging results?
The time depends on the type of examination:
Some results are released on the same day
While other tests may take longer depending on their nature
Is my medical information confidential?
Yes, we adhere to the highest standards of privacy and confidentiality.
Patient records are handled according to strict policies and are only viewed by the competent and authorized medical team.
Can Al Mousa Hospital provide translated medical reports?
Yes, we provide translated medical reports upon request, to facilitate your communication with healthcare providers in your country.
Can I request a medical summary to submit to the insurance company in my country?
Yes, you can obtain a summary of your medical history through the Medical Records Office to submit to relevant authorities such as insurance companies or other hospitals.
Medical records and privacy
What are the working hours of Al Moosa Hospitals?
Al Moosa hospitals operate 24/7 for emergency cases and inpatient care.
For more information, please visit our website or call 920022920.
Where are Al Moosa Hospitals located?
We are in Al-Ahsa Governorate, Kingdom of Saudi Arabia, and we have a network of hospitals, specialized centers, and primary care clinics.
How can I contact Al Mousa Hospital?
You can contact us via number 920022920 or via email: [email protected]
We also provide live chat support on our website.
What services does Almoosa Health provide?
We offer a comprehensive package of medical services, including: primary care, specialty clinics, rehabilitation services, extended care, surgery, radiology, pharmacy, and emergency services.
Do I need an appointment?
Yes, we recommend booking an appointment in advance, especially for consultations and diagnostic services, to reduce waiting time.
But in emergency and urgent care cases, an appointment is not required.
What distinguishes Almoosa Health for international patients?
Al Mousa Health features world-class medical services, international accreditations (such as Magnet and CARF), and advanced technologies (such as robotic surgery and telemedicine).
We also provide specialized centers for the heart, nerves, and bones, in addition to home care services and a strategic location that is easily accessible.
Is there a dedicated team for international patients?
Yes, we have an integrated team that includes: call center, case management, inpatient and outpatient clinic managers, emergency manager, and shift manager available 24 hours a day, to provide fast and comprehensive care to international patients.
What international accreditations has Almoosa Health obtained?
Among the most notable accreditations:
Joint Commission International (JCI)
Magnet accreditation for excellence in nursing
CARF Accreditation for Rehabilitation
HIMSS Stage 7 for Health Information Technology
LEED Gold certification for sustainability
HACCP food safety certification
CAP accreditation for laboratories
Accreditation by the Saudi Authority as an academic teaching hospital
Do your doctors have international certificates?
Yes, most of our doctors have qualifications and training from prestigious medical institutions around the world, which ensures the provision of health care according to the best international standards.
Are there special facilities for international patients?
Yes, we provide customized services and facilities, including: specialized medical consultations, assistance with travel and accommodation arrangements, and comprehensive medical and administrative support to ensure a comfortable and smooth experience.
Emergency and urgent care
What do I do in case of emergency?
In emergency situations, please call 997, or go immediately to the emergency department at Al Moosa Hospitals.
Is there an emergency department in the hospital?
Yes, Al Mousa Hospital has one of the largest and most important emergency departments in the region, serving more than 150,000 patients annually.
The department is classified as:
Level 1 trauma
Heart center
Comprehensive stroke center
How do I contact the hospital for urgent medical advice?
You can communicate via the extension number 1021, or through the Al Mousa Health application and use the “RRT” option to communicate with the medical team immediately.
Can I request an ambulance service from the hospital?
Yes, this can be done in two ways:
By calling the call center
Or through the Al Mousa application and choose the “RRT” option.
What conditions are treated in urgent care?
The urgent care unit treats non-emergency cases such as:
Gastrointestinal or respiratory infections
Minor viral diseases
Minor cuts and scratches
Uncomplicated fractures
Change bandages
The emergency department deals with critical cases such as:
Heart attacks
Emergency injuries
Strokes
Births
Acute respiratory disorders
Do you have a dedicated emergency team for international patients?
Yes, we have a dedicated Community Rapid Response Team (RRT) for international patients, consisting of:
Emergency doctor
Emergency nurse
Paramedic
In addition to the support team as needed
Can I get emergency medical care even if I don't have insurance?
Yes, we are committed to providing urgent and emergency care in all cases that threaten life or vital organs, regardless of insurance.
Pharmacy and home care services
Is there a pharmacy inside the hospital?
Yes, there is an in-house pharmacy on every floor of Al Mousa Hospitals, in addition to an out-patient pharmacy that provides:
Prescription medications
Over-the-counter (OTC) medications
Cosmetics and health care
Various pharmaceutical products
Can I refill my prescription online?
Yes, we offer a service to refill prescriptions electronically through the Al Mousa application.
All you have to do is choose the visit that requires refilling, and we will notify you when the medicine is ready for pickup or delivery.
Do you provide home delivery of medicines?
Yes, home delivery service is available within a certain range.
Please contact the pharmacy team to verify delivery eligibility and expected duration.
How can I check the availability of a particular medicine?
You can contact the pharmacy directly or use the online drug inquiry system.
Pharmacists can also help you suggest suitable alternatives if the required medication is not available.
Are pharmacists available for consultations?
Yes, a team of pharmacists is available to provide medication consultations for either:
Directly inside the pharmacy
Or virtually via WhatsApp service
They can provide advice about dosages, interactions, side effects, and safe administration of medication.
Can I buy medicines without a prescription?
Yes, many medications are available that do not require a prescription.
As for prescribed medications, a valid prescription from a licensed physician must be presented.
Can I order refills for long-acting medications for use in my country?
It depends on the type of medication and your country's regulations.
Please contact the pharmacy team to assist you with related procedures and policies.
Do you provide home health care services?
Yes, we provide home health care services under the supervision of Al Mousa Specialist Hospital, which include:
Medical follow-up
Nursing services
Care for the elderly or people with disabilities
Do you provide home nursing services for post-surgical patients inside Saudi Arabia?
Yes, this service is available within the Kingdom, and it must be coordinated in advance with the home care team to ensure readiness.
What are the pharmacy working hours?
Al Mousa Hospitals pharmacies operate 24 hours a day, 7 days a week, including weekends and holidays.
What should I do if I experience side effects from my medication?
If you feel any abnormal symptoms:
Immediately stop taking the medicine
Contact your doctor or health care provider
In severe cases, seek emergency medical help
You can also consult one of our pharmacists available to provide the necessary guidance on how to deal with side effects.
Rehabilitation and aftercare
What rehabilitation programs are available?
We offer a comprehensive range of rehabilitation programs including:
Physical therapy
Occupational therapy
Speech therapy
Treatment of sleep disorders
Hyperbaric oxygen therapy
Respiratory therapy
Orthotics and prosthetics services
How can I book a physical therapy session?
You can book through:
Al Mousa Health Application
Contact Al Mousa Rehabilitation Hospital on 920022920
If you have a medical request, our team will contact you after obtaining approval to schedule the appropriate appointment.
Do you provide rehabilitative care after surgeries?
Yes, we offer post-surgical rehabilitation programs whether:
For inpatients
Or outpatients
Or through home care services
Are virtual rehabilitation consultations available?
Yes, virtual consultations can be booked to evaluate the condition and provide the appropriate treatment plan through our electronic platform.
Can I receive rehabilitation services while staying at a hotel?
Yes, some rehabilitation services are provided within the scope of home health care in coordination with hotels or residences for international patients.
Do you provide customized prosthetics or rehabilitative devices for international patients?
Yes, but the patient must be inside the Kingdom of Saudi Arabia and coordination must be made with the medical tourism program to provide this service.
What happens if I have a medical emergency after returning to my country?
If an emergency arises after your return, you can:
Contact Al Mousa Hospital to obtain a remote medical consultation
Or request a referral to a specialized medical center in your country
We can also help you with follow-up services to ensure the stability of your condition after the end of the treatment period in the Kingdom.
Mental health services
Are mental health services available at Al Mousa Hospital?
Yes, we provide mental health services through a specialized team that provides:
Inpatient care for patients in need of accommodation
And external consultations for cases that do not require an overnight stay
We are keen to provide the necessary support for a wide range of psychological and behavioral disorders.
Additional and various questions
What are the pharmacy working hours?
Al Mousa Hospitals pharmacies operate 24 hours a day, 7 days a week, including weekends and holidays.
What should I do if I experience side effects from my medication?
If you feel any abnormal symptoms:
Immediately stop taking the medicine
Contact your doctor or health care provider
In severe cases, seek emergency medical help
You can also consult one of our pharmacists available to provide the necessary guidance on how to deal with side effects.