Being a valued patient in Almoosa Specialist Hospital (ASH), you and your family have the following Rights:

(Rights of Children, Old people, and Patients not able to practice their rights, will be granted to their families/ guardians):

• You have the right to understand and use all your rights: (You will receive a written copy of these rights from the Reception, Registration Office or Nursing Staff). If, for any reason, you did not understand them, please contact Patient Relation Office asks for help including interpreter.
• You have the right to receive impartial care without discrimination including request for pastoral services or similar request respecting your values and spiritual I religious beliefs from all authorized hospital staff. This shall be subject to availability without interfering with other patient’s safety, ASH work environment and without contradiction with ASH rules & regulations.
• You have the right to receive a comprehensive Medical Care, with the aim of reaching proper diagnosis and treatment of illness and injury.
• You have the right to receive an immediate emergency care whenever needed with no delay.
• You have the right to know the identity of the physician or other practitioner responsible for your care.
• You have the right to receive comprehensive information in a manner you can understand (from attending physician) about the diagnosis, proposed treatment, any change in your health status and the cause of these changes. Alternative treatments, potential benefits and drawbacks to the proposed treatment, likelihood of successful treatment, possible problems related to recovery and possible results of non-treatment.
• You have the right to have an interpreter (if available) if the language barrier presents a problem of understanding the details of your care and the treatment provided to you.
• You have the right to give your written General Consent for treatment when you enter the hospital.
• You have the right to give your written consent before surgical, invasive procedures, anesthesia, the use of blood and its products, and any other high- risk procedures and treatments and for research participation.
• You have the right to receive all information that you need before giving your consent for any proposed procedure or treatment. This information should include the benefits, available alternatives, and the possible risks of the procedure or the
• You have the right to participate in care decisions. ASH encourages Patients, Parents, or legal Guardians to participate in planning and implementing treatment with nurses and physicians to the extent they wish.
• You have the right to maintain your need for privacy for all examinations, procedures, clinical interviews, transport, treatments, and the confidentiality of all of your information.
• You have the right to choose the treating physician (depending on availability). In addition to the right to reject the treating physician upon furnishing a genuine reason. Also, you have the right to ask for a secondary opinion without fear of any compromise, in case of complications expected or unexpected, unsatisfied results of treatment, or in making risky decisions in management. In addition, you have the choice to have face-to-face consultation or virtual consultation through ASH
• You have the right to refuse the treatment (if you would like to) and to be informed of the medical consequences due to your refusal, accordingly you will sign a form prepared to that effect and leave the hospital.
• You have the right to refuse examination or observation by a trainee not directly responsible for your care. In such cases, they should have the permission of the patient to be present during case discussion, consultation, examination, and
• You have the right to be protected from Physical, verbal, and psychological
• You have the right to receive information from the organization that supports your choice to donate organs and other tissues. This information includes potential benefits and Risks. Call Toll free number #8001245500 and you will receive the full information that supports your choice from the Saudi Center for Organ
• According to Hospital Policies and Procedures, depending on availability and your health status, you have the right to have a family member or a guardian or care partner as companion (if needed). However, due to some medical reasons, certain units will not allow this such as ICU, Nursery, etc.
• You have the right to receive a complete explanation of the need to be transferred to another Treatment Center and all reasonable alternative to such a transfer.The institution to which the patient is to be transferred must accept the patient before he or she is transferred.
• You have the rights to complaint at any time through Patient Relation Office without any fear of reprisals about the care and services you are receiving and the hospital should respond to you. Patients whether inpatients and outpatients can contact Personal Relation Office to give complaints and suggestions about services and have them addressed to the concerned department.
• You have the right to view your medical record under the supervision of the doctor or the medical team, who is in charge of your treatment and according to the hospital policy & regulations, through the office of patient relation.
• The organization respects and supports patient’s right to appropriate assessment and pain management and provides education for patients and their families about pain and pain management.
• ASH is committed to provide (End of life care) for the dying patient with Respectful and compassionate care and respects his unique needs.
• You have the right to obtain a Medical Report and a copy of the
• Medical test results from the Medical Reports Section (if you would like to) for which the hospital at no additional charges, however, this will only be applied for the 1st time for which the hospital will charge you.
• You have the right to receive an itemized bill and explanation of all charges regardless it is paid by the patient or by another source.
• You have the right to receive written Discharge Instructions or Plan from the nursing team. This plan will highlight treatment follow up and medical instructions of how to take care of yourself.

Patients and family in the ASH, have the following responsibilities:

• Respect and value the hospital rules and regulations while paying a visit or approaching for consultations.
• Show consideration for others and deal with other patients and staff with
• Respect the privacy of other
• Provide complete and accurate information about the present complaints, past illness, hospitalization, treatment, and any known sensitivity to medication and any other matter relating to your health.
• Follow the health care provider’s
• Accept responsibility for refusing treatment or not following the treatment plan even after explaining the risk of not following it.
• Avoid any delay in taking an appointment from the appointment
• Attend the appointment on time and if you want to cancel it, inform the appointment section 48 hours in advance.
• Respect the priority given to the emergency
• The patient is responsible for his role in assisting the ASH facility staff in the control of excessive noise, smoking, and visitor regulation and control.
• Ensure that the financial obligations of your health care are fulfilled promptly (If it exists).
• Give the requested samples and make the medical checkups on time with no
• Avoid bringing valuable personal things to the hospital since the hospital is not Responsible for keeping However, in any emergency cases and unaccompanied admissions, you will have their valuables recorded in the patient’s Valuable Receipt by the nurse in the presence of the patient and manager on duty and obtain their signature as the patient’s valuable policy & and procedures.
• The patient and/or his/her family are responsible for being respectful of the property of ASH facility and other persons in the healthcare facility.
• Obtaining approximate information about the expected cost before starting
• Knowing the limits of health insurance coverage available to the patient and the consequences thereof.
• Answering all inquiries related to the treatment bill, regardless of who will pay
• Issuing an accurate invoice for the services provided and related
• Displaying a wall poster of those eligible for
• Displaying a wall poster describing in a simplified manner the services and related
• Any commercial, advertising or marketing activity shall comply with the ethics of the