Medical
Tourism
How can we support you today?
1. Start Your Journey at Almoosa Health
- Begin your healthcare journey by contacting our dedicated Medical Tourism team.
- From needs assessment to selecting the best service route, we’re here to ensure a seamless process from the start.
A Warm Welcome Awaits You
2. Concierge Services
- Our concierge team is ready to make your arrival smooth and comfortable.
- From airport pick-up to hospital admission, we handle every detail so you can focus on your health
- Enjoy our premium concierge services designed to make you feel at home.
Expert Care Every Step of the Way
3. Care Coordination
- Receive top-tier medical care tailored to your unique needs, coordinated by our dedicated team.
- Our specialists work closely with you to implement a comprehensive care plan.
- From procedures to ongoing treatment, we’re with you throughout your journey.
4. Supporting You Beyond Discharge
- Your care doesn’t end when you leave. We plan for your continued wellness with follow-up appointments and care coordination.
- Enjoy peace of mind knowing your health remains our priority even after you return home.
Contact The Medical Tourism Team
Things to Do in Al Ahsa
Where to go in Al Ahsa ?
Largest Palm Oasis in the World
A look at the captivating natural museum
Al Asfar Lake
Discover the purity of nature in Al-Ahsa
Bayt Al-Bay'ah
A Historic Landmark of Loyalty in Al-Ahsa
Al Qarah Mountain
A Historic Landmark of Loyalty in Al-Ahsa
Handcraft Castle
The Heritage crafted by Saudi’s
Historical Sahoud Palace
An architectural masterpiece and an impregnable fortress
Masjid Al-Jalaniah
A masterpiece that has stood for centuries
Qasr Ibrahim
Discover Qasr Ibrahim: Al-Hofuf’s symbol of strength
The Touristic City of Jawatha
An Entertaining Blend in an Ancient Historical Area
Testimonials
Medical Tourism Patients’ Stories
Frequently Asked Questions
What are Almoosa Health’s working hours?
Our hospital operates 24/7 for emergency and inpatient care. Outpatient clinic hours vary by department and specialty. Please check our website or call us at: 920022920
Where is Almoosa Health located?
We are located in Al Ahsa, Saudi Arabia, with a network of hospitals, specialized centers, and primary healthcare clinics. Visit our website for exact locations and directions.
How can I contact Almoosa Health?
You can reach us at 920022920 or via email at [email protected]. We also provide live chat support on our website.
What services does Almoosa Health offer?
We provide a full range of medical services, including primary care, specialty clinics, rehabilitation, long-term care, surgery, radiology, pharmacy, and emergency services. For more details you can check our website.
Do I need an appointment, or do you accept walk-ins?
Walk-ins are accepted for emergency and urgent care. However, for consultations and diagnostic services, we recommend booking an appointment to reduce waiting times.
What makes Almoosa Health unique for international patients?
Almoosa Health is unique for international patients due to its world-class medical services, international accreditations (Magnet, CARF), advanced technologies (robotic surgery, telemedicine), specialized centers (cardiology, neurology, orthopedics), high-quality home healthcare, and a strategic location in Al-Ahsa for easy access.
Does Almoosa Health have a dedicated team for international patients?
While Almoosa Health Group offers a comprehensive range of medical services, there is a dedicated team that includes:
Call Center
Case Management
Outpatient Clinic Manager
Inpatient Manager
Emergency Manager
On-Duty Manager (available 24/7)
The team ensures comprehensive and prompt care for international patients around the clock.
What international accreditations does Almoosa Health hold?
Almoosa Health holds several international accreditations, including:
JCI (Joint Commission International) Accreditation
Magnet Accreditation for excellence in nursing
CARF Accreditation for rehabilitation facilities
HIMSS Stage 7 for health IT integration
LEED Gold Certification for environmental sustainability
HACCP Certification for food safety
CAP (College of American Pathologists) Accreditation for its laboratories
Saudi Commission for Health Specialties Accreditation as an academic teaching hospital
Do your doctors have international certifications?
Physicians at Almoosa Health hold internationally recognized certifications, with many having undergone advanced training at prestigious global medical institutions. This reflects their commitment to delivering high-quality healthcare in line with leading international standards.
Are there special facilities for international patients?
Almoosa Health offers specialized facilities and services for international patients, including personalized medical consultations, assistance with travel and accommodation arrangements, and a dedicated team providing comprehensive medical and administrative support to ensure a comfortable and seamless treatment experience.
How can I book an appointment?
You can book your appointment through our website, mobile app, or by calling our contact center, and even through multiple platforms such as WhatsApp, X (Twitter), and Facebook.
Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel your appointment via our website, mobile app, or by calling our contact center.
Do I need a referral to see a specialist?
Some specialties require a referral, while others accept direct appointments. Please contact us to check the requirements for your desired specialty.
How early should I arrive for my appointment?
We recommend arriving at least 15–20 minutes before your scheduled time to complete any necessary documents.
What documents should I bring for my first visit?
Please bring your ID, passport, insurance card (if applicable), previous medical records, and any relevant test results. If your consultation is virtual, our Medical Tourism Team will guide you through the steps.
Can I get a second medical opinion remotely?
Yes, we offer virtual second opinions through our telemedicine platform. Contact our Medical Tourism team to initiate a request.
Can I get a virtual consultation before traveling?
Yes, you can get a virtual consultation before your trip to discuss your medical condition. You will also be able to follow up for up to 14 days.
What pre-operative tests are required?
It depends on the procedure, but standard tests such as CBC and ECG are typically included.
How long should I plan to stay for my procedure?
The length of stay depends on the type of procedure. Simple cases may only require hours or one day; complex surgeries may require several days. Your doctor will advise based on your recovery needs.
Do you offer personalized treatment plans for international patients?
Yes. Our specialists develop customized treatment plans based on each patient’s condition and medical history.
Are same-day consultations available?
Yes, depending on the specialty and doctor’s availability. We recommend contacting our team in advance.
Can I bring my medical records from my home country?
Absolutely. Sharing your medical records helps our doctors provide better care. You may share them in person or digitally before your visit.
Is there assistance for travel and accommodation?
Yes. Services include checking flight availability, hotel recommendations, and providing transportation from the airport to the hospital and back.
Do you have partnerships with specific hotels?
Yes. We partner with several hotels including InterContinental, Somewhere Hotel, and Braira Al-Ahsa Hotel to offer convenient options for patients and families.
Do you offer assistance for family members traveling with the patient?
Yes. We offer local transportation within Al-Ahsa and airport transfers to and from Dammam and Al-Ahsa airports.
Is there a VIP concierge service available?
Yes. Our VIP concierge service provides personalized support, priority appointments, and exclusive assistance throughout your experience.
Are there any leisure or wellness facilities for long-stay patients?
Yes. Internally, we organize activities like group breakfasts, tea parties, and mobile library visits. Externally, we partner with a travel agency to arrange guided tours of Al-Ahsa.
What insurance providers does Almoosa Health accept?
Almoosa Health accepts all insurance providers, subject to policy terms and Insurance Authority (IA) regulations. For more inquiries, call 920022920.
How can I check if my insurance covers a specific procedure?
You can check using your insurance’s table of benefits. For more details, please call us at 920022920.
What payment methods are accepted?
We accept cash, major credit/debit cards, bank transfers, and approved insurance. For international patients, we also offer coordination support through our Medical Tourism Team.
How can I get a cost estimate for my treatment?
Visit the clinic for assessment or consultation, then proceed to the Admission & Discharge office for a cost estimate.
Do international patients need to pay a deposit before treatment?
Yes. A deposit is required prior to treatment. The amount depends on the type of procedure and services. Please contact the Medical Tourism Team for details.
What happens if my treatment requires additional unexpected costs?
Any additional procedures will be discussed with you by the physician. Your consent will be obtained before proceeding to ensure transparency.
How can I access my medical records?
You can access them through our official online application or by visiting the Medical Records Office at the hospital.
Can I request copies of my test results?
Yes, you can request copies via our online application or at the Medical Records Office.
How long does it take to receive lab or imaging results?
It depends on the type of test. Some results are ready the same day, while others may take longer.
Is my medical information confidential?
Yes. We follow strict privacy policies and security measures to ensure your medical information is protected and accessible only to authorized staff.
Can Almoosa Health provide translated medical reports?
Yes, translated reports can be provided upon request to support international patients communicating with providers in their home countries.
Can I request my medical history summary for insurance claims in my home country?
Yes, your medical history summary can be obtained through the Medical Records Office.
Are there any restrictions on visiting hours?
All visitors are welcome at Almoosa Health in accordance with patient preferences and safety guidelines. To maintain a calm and healing environment, visitors are kindly asked to leave by 10:00 PM, before the hospital’s “Quiet Time” from 11:00 PM to 5:00 AM.
For critical care areas, visiting hours are from 1:00 PM to 2:00 PM and 8:30 PM to 9:30 PM daily.
Parents of patients in PICU and NICU may visit at any time.
Are there dining options available inside the hospital?
Yes, dining is available at Leaf Kitchen, located on the 16th floor of the North Tower at Almoosa Health. It offers a variety of meals in a comfortable setting for patients, families, and visitors.
Do you offer international cuisine or special diet plans?
Yes, we respect patient preferences and offer options including Arabic, Asian, and special diet meals.
Does the hospital provide valet or parking services?
Yes, Almoosa Health provides convenient parking in both the North and South Towers. Valet parking services are also available.
Are there prayer rooms available?
Yes, Almoosa Health provides dedicated prayer rooms to accommodate the spiritual needs of patients, visitors, and staff.
Do you have private rooms available?
Yes, all patient rooms at Almoosa Health are private, ensuring comfort, privacy, and a restful healing environment.
What should I do in case of an emergency?
In case of emergency, please call 997.
Does the hospital have an emergency department?
Yes, we have one of the largest and most trusted Emergency Departments in the region. We receive and treat around 150,000 patients per year. It’s considered a Level 1 trauma center, heart center, and comprehensive stroke center.
How do I contact the hospital for urgent medical advice?
You can contact the Emergency Department via extension 1021 or through the Almoosa app by logging into the RRT (Rapid Response Team) option.
Can I request an ambulance service through the hospital?
Yes. Ambulance services can be requested by calling our Call Center or by using the RRT option in the Almoosa app.
What conditions are treated in urgent care vs. emergency?
Urgent care handles lower acuity cases (Emergency Severity Index levels 4 & 5), such as:
Gastroenteritis
Upper respiratory infections
Viral illness
Simple wounds
Minor trauma or fractures
Dressing changes
The Emergency Department handles all levels (1–5), including:
Cardiac arrest (all age groups)
Trauma cases
Code STEMI / Code Stroke
Delivery cases
Airway emergencies
Shock and cardiac arrhythmia
Do you have a dedicated emergency response team for international patients?
Yes, we have a dedicated Community Rapid Response Team (RRT) composed of an emergency physician, nurse, paramedic, and other specialists as needed.
Can I get emergency medical care if I don’t have insurance?
Yes. We provide immediate and necessary emergency care for life- or organ-threatening conditions regardless of insurance status.
What happens if I have a medical emergency after I return to my home country?
If you experience a medical emergency after returning home, you can contact Almoosa Health for remote consultations or referrals to local hospitals. We may also offer follow-up services to help monitor your health post-treatment. It’s recommended to arrange any future support needs with the hospital before departing.
Does the hospital have an in-house pharmacy?
Yes, our hospital has an in-house pharmacy that provides a wide range of prescription and over-the-counter medications, cosmetics, and other pharmaceutical products.
Can I refill my prescription online?
Yes, we offer an online prescription refill service for registered patients through our mobile app. Select the physician visit requiring a refill, and we will notify you when your medication is ready for pickup or delivery.
Do you offer home delivery for medications?
Yes, we provide home delivery services for medications within specific locations. Please check with our pharmacy team for eligibility and delivery times.
How can I check the availability of a specific medication?
You can check medication availability by calling our pharmacy directly or using our online medication inquiry system. Our pharmacists can assist with alternatives if a medication is unavailable.
Are pharmacists available for medication consultations?
Yes, our pharmacists are available for in-person and virtual consultations via WhatsApp. They can guide you on dosage, side effects, interactions, and general medication use.
Can I purchase medications without a prescription?
Certain over-the-counter medications are available without a prescription. However, prescription medications require a valid prescription from a licensed healthcare provider.
Can I request long-term medication refills for my home country?
This depends on local regulations and medication type. Please consult our pharmacy team regarding long-term refills and international prescription policies.
Do you offer home healthcare services?
Yes, home healthcare services are provided under the license of Almoosa Specialist Hospital (ASH).
Do you offer home nursing services for post-surgery patients staying in Saudi Arabia?
Yes, home nursing services are available for post-surgery patients in Saudi Arabia and must be arranged in advance.
What are the pharmacy’s operating hours?
Our pharmacy operates 24/7, including weekends and holidays.
What should I do if I experience side effects from my medication?
Stop taking the medication and consult your healthcare provider immediately. For severe reactions, seek emergency care. Our pharmacists are also available to advise on managing side effects.
What rehabilitation programs are available?
We offer:
Physical Therapy
Occupational Therapy
Speech Therapy
Sleep Disorder Treatment
Hyperbaric Therapy
Respiratory Therapy
Orthotics and Prosthetics
How can I book a physiotherapy session?
Appointments can be booked through the Almoosa Health app or by calling 920022920. If there’s an existing physician order, our team will contact you after insurance approval.
Do you offer post-surgery rehabilitation care?
Yes. We provide post-surgery rehab services for inpatients, outpatients, and via home healthcare.
Are outpatient consultations available virtually?
Yes, outpatient consultations are available virtually.
Are mental health services available?
Yes, we offer both inpatient and outpatient mental health services to support a variety of psychological and emotional needs.
Can I receive rehab services while staying at a hotel?
Yes, this is part of our Home Health Care Services.
Do you provide prosthetics or specialized rehabilitation equipment for international patients?
Yes, but the patient must be physically present in Saudi Arabia under the Medical Tourism Program.