As a valued patient of our hospital, you and your family are entitled to the following rights while receiving care with us:

Informed Consent

Providing written consent in advance before any surgery, endoscopy, anesthesia, blood transfusion or blood products, or any other procedure that requires prior consent.

You have the right to receive all the information you need before giving consent to any proposed procedure or treatment. This information should include the expected benefits, available alternatives, and any potential risks associated with the procedure or treatment.

Participation in Decision-Making

You have the right to participate in decisions related to your care, either personally or through your authorized representative. Almoosa Hospital encourages patients and their families to take an active role in the treatment plan, helping ensure greater comfort, confidence, and peace of mind throughout the care journey.

Privacy & Confidentiality

You have the right to privacy in your care and to the confidentiality of all your personal information.

Choice of Treating Physician

You have the right to choose your treating physician, subject to availability, and to request a change of physician with reasonable justification. You also have the right to seek a second medical opinion, in accordance with the hospital’s policies and procedures, particularly in cases of expected or unexpected complications or when treatment outcomes are not satisfactory.

In addition, you may choose between an in-person consultation and a virtual consultation through the Almoosa Health app.

Right to Refuse

You have the right to refuse treatment if you choose to do so. In such cases, you will be informed of the medical consequences of that decision, asked to sign the relevant acknowledgment form, and may then leave the hospital.

You have the right to decline examination or discussion of your treatment details by anyone who is not directly involved in your care. Anyone not directly participating in your treatment must first obtain your permission before being present during discussions of your condition, examinations, or treatment.

Protection from Abuse

You have the right to be protected from physical, verbal, and psychological abuse.

Organ Donation

You have the right to receive the information you need to support an informed decision about organ and tissue donation, including the potential benefits and risks. This process is carried out through the Saudi Center for Organ Transplantation.

Understanding Your Rights

You have the right to fully understand and exercise all of your rights. A written copy of these rights will be provided to you by Reception, Registration, or the Nursing team. If you need assistance understanding them for any reason, you may contact the Patient Relations Office for support.

Equality & Respect

You have the right to receive equitable medical care that respects your beliefs and personal values, delivered by all hospital staff without discrimination and in accordance with hospital policies and the laws of the Kingdom.

Comprehensive Medical Care

You have the right to receive comprehensive medical care that supports an accurate diagnosis and the appropriate treatment of your condition or injury.

Emergency Care

You have the right to receive immediate emergency care whenever needed, without delay.

Knowing Your Care Team

You have the right to know the identity of your treating physician and the medical team responsible for your care.

Medical information

Obtaining complete information in a simple way and in understandable language through the treating physician, once your disease is diagnosed, regarding the proposed treatment regimen, any changes that may occur in your health condition and the reason for those changes, alternative treatments, the probability of success or failure of treatment, the advantages and risks of treatment (if any), expected problems during treatment and the expected results if treatment is neglected.

Translation service

You have the right to have an interpreter (if available) if language is a barrier to understanding the details of the comprehensive medical care provided to you.

General approval

You have the right to give general consent for hospital treatment in writing by you or your family as soon as you enter the hospital.

Facilities

According to hospital policies and procedures and depending on your health condition, you are entitled to have a family member, guardian or care partner as a companion (if necessary). However, due to some medical reasons, certain units will not allow this, such as the intensive care unit;

Transfer to another treatment center

In the event that you need to be transferred to another treatment center, you have the right to obtain a comprehensive explanation of the reasons and all obligations resulting from that (financially and administratively, if any), and to determine the alternative options for you. Then the hospital administration will arrange all procedures related to obtaining the approval of the alternative treatment center to receive the referred patient before commencing the transfer process.

Submit complaints

You have the right (if you wish) to make a complaint through the Patient Relations Office without any fear that the level of service and care you receive may be affected.

You also have the right, whether you are a hospital resident or a visitor to outpatient clinics, to contact the Patient Relations Office to submit your complaint or suggestion about the service provided and to deliver it to the relevant authorities.

View the medical file

You have the right to view your medical file under the supervision of the treating physician or a member of the medical staff, in accordance with the hospital’s rules and regulations, through the Patient Relations Office.

Pain management

Respecting your right to evaluate, treat, and relieve any pain you feel through recognized therapeutic methods, in addition to giving you all information regarding the treatment and management of pain.

Caring for dying patients

The hospital is committed to treating terminally ill or dying patients with dignity, including respect for the exceptional needs of them and their families.

Financial transparency

We provide you with an accurate estimate of the cost of treatment before you begin, so you can make informed decisions about your health care.

• We check your health insurance coverage and provide you with clear information about what your insurance covers and what it does not cover
• We are committed to answering all inquiries regarding the treatment bill, regardless of who will pay it
• We provide you with a dedicated team to answer all your questions about invoices and payments

Get reports

You have the right to request a medical report and a copy of the tests through the Medical Records Department (if you wish) without any fees for the first time, after which the prescribed fees will be collected by the hospital.